1- Is my payment secure?
Yes. Your payment is done through PayPal, the world's safest check out method.
2-.Why do I go to PayPal website even if I want to pay by Credit card?
PayPal is our checkout provider. Even if you do not have a PayPal account, you can send the payments with your credit card through PayPal in their safe environment.
3- How long it takes to send my order after I make the payment?
We will prepare, print and ship your order in 1 to 4 business days.
4- How long it takes to receive my order?
It takes between 20 to 45 days to receive you order by Standard Shipping method and 5 to 10 business days by Express Shipping method. For full info, please check our Shipping Information page.
5- My tracking information is not updating, why?
After we provide you tracking number, it takes 3 to 7 days usually until the postal offices register and update the package information. If it takes longer than 7 days, please contact us.
6- Can I return my item?
We only accept returns only if the item has quality problem or damaged by any possible way or if we send you a wrong item. In this case please contact us so we could investigate and send a refund or ship the right item without additional fees.
7- Do you accept wholesale orders or drop-shipping?
Yes, we do accept wholesale orders and drop shipping. Please contact us with your requirements. We would be happy to negotiate and help.
8- If I do not receive my order, what you would do?
If you do not receive within the time frame stated on our Shipping Information page, please contact us with your order number, we investigate the problem with shipping company and if item be lost we completely refund the money back or we will re send the item if you are still interested in receiving the item.
9- I have other question.
Please contact us.